Enquiry Form

Cancellation & Refund Policy

 

The Terms of Use are between Sunny Rays™ Pty Ltd and you (The Client). By using our services, you agree to be bound by these terms. If you do not wish to be bound by the terms of this agreement, you must contact Sunny Rays™ Pty Ltd to discuss. You may use our services as set out in the terms.

Our Policy:

  • A 20% deposit is required upon the acceptance of the final agreed quote to secure the proposed date and booking. Final numbers of guests and other information is required no later than 15 days prior to the event

An updated invoice reflecting deposit paid and final numbers will be issued to you 14 days prior to the event, requiring payment as soon as the invoice has been received.

  • Any cancellation or reschedule made less than 14 days prior to the event will not incur a refund (inclusive of unforeseeable disaster, Covid19 outbreaks and/or personal circumstances). A fee of 10% of the total invoice will be taken due to loss of time in preparation of your event, and potential loss of additional events that may have been held that day in lieu of your The remaining amount paid, or a portion thereof, may be available as a credit to future events minus the expenses incurred to Sunny Rays™ Pty Ltd (receipted by third parties for loss of stock, pre-paid staff etc).

We can offer a reschedule of your event for another time and date that is convenient to both Sunny Rays™ Pty Ltd and you (The Client). Extra payments may be required for the future event.

Any future event must be within 6 months of the original event date. If this is not possible, 100% of your payment will not be refunded.

  • If you cancel more than 14 days prior to your event date, we will refund any amount paid to Sunny Rays™ Pty Ltd minus expenses made in preparation for your event (receipted by third parties for loss of stock, pre-paid staff etc). In most cases, the amount paid will be the 20% deposit to secure the date and booking. Alternatively, we can offer a reschedule of your event for another time and date that is convenient to both Sunny Rays™ Pty Ltd and you (The Client). Any cancellation within 48 hours has a 100% cancellation fee.